Press Room
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Press Releases
03/22/2010
Bold Software Releases Second Annual Live Chat Effectiveness Research Report
Industry’s Most Comprehensive Findings on Live Chat Technology Offer Compelling Customer Experience Insights for E-tailers
Wichita, KS, March 17, 2010 — Bold Software, today announced the second annual release of a report detailing the industry’s most comprehensive research on the effectiveness of live chat technology. While 2009 findings included insights such as the fact that once [...]
02/15/2010
Bold Software Customers Cite Live Chat Software as a Mission-critical Website Tool
Survey Respondents Point to the Impact of Live Chat on Website Conversions
Wichita, KS and Orlando, FL, February 15, 2010 — Bold Software today announced findings from its third annual customer survey, with an expanded sample size and additional questions that provide compelling insight into the benefits of live chat to website owners. Results of the [...]
11/5/2009
Bold Software’s Live Chat Benchmark Report Shows Link Between Live Chat and Conversions
Findings Include Key Benchmarks That E-tailers Should Monitor During Holidays
Wichita, KS, November 5, 2009 - After recently releasing the industry’s most comprehensive live chat benchmark report, Bold Software today offered greater insight into the impact that live chat software has on online sales conversions. The report includes specific benchmarks that allow organizations to gauge the [...]
10/28/2009
Bold Software Releases Industry’s First Live Chat Benchmark Report
Culled from Tens of Millions of Chat Records, Findings Offer Statistically Valid Live Chat Road Map
Wichita, KS, October 28, 2009 A- Bold Software, makers of BoldChat, today announced the release of “Live Chat Performance Benchmarks,” a comprehensive report based on data from one of the largest live chat communities in existence (full report at: www.boldchat.com/live_chat_software/live_performance_benchmarks/). [...]
10/12/2009
Registrar Corp Leverages BoldChat Premier to Assist Companies with FDA Compliance
Operators Provide Highly Technical Sales & Support via Live Chat 24/7
Wichita, KS, October 12, 2009 - Bold Software today announced their ongoing relationship with Registrar Corp, who uses Bold Software’s BoldChat Premier to help companies comply with U.S. Food and Drug Administration regulations. Live chat operators are available 24 hours a day, seven days a [...]
09/29/2009
Bold Software Launches BoldCall Express Affiliate Marketing Program Through ShareASale Network
Program Provides a Turnkey Signup Process and Competitive Commission Plan for Powerful Click-to-Call Website Technology
Wichita, KS, September 28, 2009 - Bold Software, a leading provider of world-class web communication tools, today announced it has launched an affiliate program for its BoldCall Express click-to-call technology on the ShareASale network. Working with ShareASale, Bold Software has created [...]
09/28/2009
Bold Software Launches BoldCall Express Affiliate Marketing Program Through ShareASale Network
Program Provides a Turnkey Signup Process and Competitive Commission Plan for Powerful Click-to-Call Website Technology
Wichita, Kans., September 28, 2009 - Bold Software, a leading provider of world-class web communication tools, today announced it has launched an affiliate program for its BoldCall Express click-to-call technology on the ShareASale network. Working with ShareASale, Bold Software has created [...]
In The News
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September 4, 2009
Wall Street Journal
Three Best Ways to Convert Web Traffic Into Sales
By Raymund Flandez
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October 3, 2008
TMCnet
LiveChatComparison.com
Offers New Study
Read now |
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October 27, 2008
TMCnet
Halloween is More Than Ghost and Goblins, It's BoldChat's LiveChat
By Jessica Kostek
Read now
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October 30, 2008
Practical eCommerce
Interactive Chat Improves Sales, Customer Service
By Jennifer D. Meacham
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January 1, 2009
Electronic Retailer
Let's Chat
By Steve Castro-Miller
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January 2, 2009
Practical eCommerce
The PeC Review: Boldchat is An
Easy-to-Use Live Chat Solution
That May Improve Sales
by Armando Roggio
Read Now
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January 6, 2009
RIS News
How to Select Live Chat Technologies and Services
By Tim Smith
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February 1, 2009
Internet Retailer
The Match Game: Five tips for finding
the live chat vendor that's right for
your e-commerce site.
By Don Davis
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February 27, 2009
Internet Retailer
Shoppers who have used live chat
prefer sites that offer it, study shows
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March 12, 2009
Internet Retailer
ApplianceZone.com removes phone number
from its site, relies on live chat
Read Now
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March 13, 2009
TMCnet
BoldChat Technology Increasingly
Important to Businesses, Survey Says
By Raju Shanbhag
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March 18, 2009
Target Marketing
4 Tips for 'Chatting' Up Shy Customers
By Heather Fletcher
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March 19, 2009
TMCnet
Bravestorm Study: Consumers
Enjoy Live Chat
By Brendan B. Read
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March 26, 2009
TMCnet
BoldChat Study Rates
Effectiveness of Live Chat
By David Sims
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March 30, 2009
TMCnet
Live Chat Helps Create Brand
Loyalty and Repeat Customers, Says Report
By Nitya Prashant
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April 1, 2009
Internet Retailer
Survivor: E-retail
By Don Davis
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April 07, 2009
TMCnet
Survey Results Lead to
Live Chat Best Practices
By Anamika Singh
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April 7, 2009
Internet Retailer
20% of visitors using live chat
at Abt.com make online purchases
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April 7, 2009
RIS News
Tips for Enhancing
Live Chat Effectiveness
By Christina Zarrello
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April 21, 2009
Internet Retailer
Bravestorm unveils click-to-call
for small retailers
Read Now
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April 22, 2009
DMNews
Bravestorm releases click-to-call
software for SMBs
By Mary Elizabeth Hurn
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April 27, 2009
Get Elastic
Study Finds 76% Want to
Chat About Checkout Problems
by Linda Bustos
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May 1, 2009
Internet Retailer
Anything can happen
Online retailers are faced with a highly
unpredictable 2009 holiday season, but they're
not paralyzed by fear. Instead, they're betting
on varying ways to appeal to skittish consumers.
By Bill Siwicki
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May 13, 2009
Website Magazine
Click-To-Call Poised for Growth
By Peter A. Prestipino
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May 20, 2009
MarketingProfs
The Deep Pockets of Chatters
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June 1, 2009
Web Wholesaler
LCE survey
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June 10, 2009
Call Centre Clinic
Secret Shopper
Read Now
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June 10, 2009
Integrated Solutions for Retailers
Secret Shopper
Read Now
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June 12, 2009
CustomerThink
Bold Software name change news
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June 17, 2009
Information Engineer
BoldChat Premier
Read Now
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June 23, 2009
eCommerce Guide
Secret Shopper
Read Now
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June 23, 2009
TMCnet
SalesForce news
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June 28, 2009
Small Biz
BoldCall Express (blog)
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Media Kit
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Leadership Team