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08/26/2010

Bold Software Provides Universities and Technical Schools with High-Touch Way to Manage Busiest Time of Year

Live Chat Proves Easy and Efficient Way to Engage with Prospective Students WICHITA, Kans., August 26, 2010 — Bold Software, a website communications provider that enables website owners and administrators to take control over online interactions, today shared details about helping customers in the education industry during its busiest time of year. With a growing base of [...]

08/2/2010

Bold Software Among Top Three Providers in Live Chat/Click-to-Call Vendor Category of the Internet Retailer Top 500

For Live Chat and Click-to-Call, eCommerce Publication Names Bold Software as One of the Top Choices for the Industry’s Most Prominent Electronic Retailers Wichita, KS, August 2, 2010 — Bold Software today announced that Internet Retailer has ranked the company as one of the top three vendors in the “Live Chat/Click-to-Call” category. The ranking is based [...]

07/28/2010

Bold Software Announces General Availability of Web Client Interface For Leading Live Chat Software

BoldChat Agents Can Interact with Website Visitors through Standard Web Browsers Wichita, KS, July 28, 2010 — Bold Software today announced the general availability of its new web client interface, which enables website businesses to handle live chat interactions through any standard browser. Live chat agents need only an Internet connection to log in to their [...]

06/10/2010

Bold Software Now Featured in Palo Alto Software’s ‘Start, Run & Grow Your Business Plus’ Software Package

BoldChat Enables Entrepreneurs to Deliver Superior Sales & Support to Online Customers Wichita, KS, June 10, 2010 — Bold Software today announced its inclusion in Palo Alto Software’s popular‘Start, Run & Grow Your Business Plus’ software package. Targeted at small businesses and entrepreneurs, the package is available at national retailers and is designed to help them [...]

06/10/2010

Bold Software Introduces Beta Version of Web Client for its Leading Live Chat Software

Live Chat Agents Can Engage with Website Visitors via Standard Web Browsers Wichita, KS, June 10, 2010 — Bold Software today announced a beta program for a new web client interface, allowing website businesses the flexibility to handle live chat interactions through any standard browser. Live chat agents need only an Internet connection to log in [...]

06/9/2010

Bold Software Shares Live Chat Insights from Seven Internet Retailer Top 500 Companies

Showcases Questions, Concerns and Benefits in “What Has Live Chat Done For You?” Wichita, KS, June 9, 2010 — Bold Software today announced the availability of “What Has Live Chat Done for You?”, a series of conversations with seven Internet Retailer 500 companies. “We conduct a lot of quantitative research regarding live chat in order to learn [...]

06/8/2010

Abt Electronics to Speak about BoldChat’s 700% ROI at 2010 Internet Retailer Conference & Exposition

Real-World Example Points to Live Chat as Critical Sales and Service Tool Wichita, KS, June 8, 2010 — Abt Electronics and its live chat provider, Bold Software, will co-present at this year’s Internet Retailer Conference & Exposition in a track titled, “Is Live Chat Right For You?”. On June 9th from 4:15 until 5:00, Abt Electronics [...]

05/4/2010

Fear of Proactive Chat Unfounded According to Research by Bold Software

Majority of Retail Shoppers View Proactive Chats as Helpful Wichita, KS, May 4, 2010 — Bold Software recently announced the second annual release of a report detailing the industry’s most comprehensive research on the effectiveness of live chat technology. That study, combined with the company’s recent benchmarking analysis, shows that not only does proactive chat increase [...]

04/7/2010

Bold Software Announces BoldChat iPhone App

Application Enables Website Owners to Engage in Live Chats with Visitors Anytime, Anywhere Wichita, KS, April 7, 2010 — Bold Software today announced the availability of the BoldChat iPhone App, un-tethering website owners to chat with visitors anytime, anywhere. Customers can see a complete and real-time list of visitors currently on site; they can proactively invite [...]

03/29/2010

Bold Software’s Latest Report Concludes Certain Categories of Internet Retailers May Find Live Chat More Effective

From Jewelry to Housewares, Internet Retailers Employing Live Chat Confirm Results Wichita, KS, March 29, 2010 — Bold Software recently announced the second annual release of a report detailing the industry’s most comprehensive research on the effectiveness of live chat technology. From this research five key conclusions can be drawn, and one of them focuses on [...]

03/22/2010

Bold Software Releases Second Annual Live Chat Effectiveness Research Report

Industry’s Most Comprehensive Findings on Live Chat Technology Offer Compelling Customer Experience Insights for E-tailers Wichita, KS, March 17, 2010 — Bold Software, today announced the second annual release of a report detailing the industry’s most comprehensive research on the effectiveness of live chat technology. While 2009 findings included insights such as the fact that once [...]

03/11/2010

Bold Software’s BoldCCM Receives Product of the Year Award from Customer Interaction Solutions Magazine

Integrated Website Communications Suite Recognized for Exceptional Innovation Wichita, KS, March 11, 2010 — Bold Software announced that its BoldCCM Customer Communication Suite of products was awarded the 2009 Product of the Year Award from Technology Marketing Corporation’s (TMC™) Customer Interaction Solutions magazine, the leading publication covering CMR, call centers and teleservices since 1982. “I am pleased [...]

02/15/2010

Bold Software Customers Cite Live Chat Software as a Mission-critical Website Tool

Survey Respondents Point to the Impact of Live Chat on Website Conversions Wichita, KS and Orlando, FL, February 15, 2010 — Bold Software today announced findings from its third annual customer survey, with an expanded sample size and additional questions that provide compelling insight into the benefits of live chat to website owners. Results of the [...]

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