Bold Software’s Live Chat Integration Module Now Live
On Force.com AppExchange from Salesforce.com

Salesforce.com customers can now use Bold Software’s Live Chat within Salesforce CRM to help larger scale retailers increase sales and improve online support

Wichita, KS, June 22, 2009 — Bold Software (formerly Bravestorm) today announced that its integration module for Salesforce CRM is now live on the Force.com AppExchange. Built using the Force.com platform, the module is immediately available to salesforce.com customers for deployment at http://www.salesforce.com/appexchange/. Bold Software products combine live chat, click-to-call,email management, active co-browsing, and remote control into a single, intuitive interface to help larger scale retailers increase sales and improve online support

“The seamless integration between Bold Software and Salesforce CRM gives users powerful tools for working with critical customer information, which enable better service,” said Bold Software President and CEO Steve Castro-Miller. “The ability to roll live chat, click to call and iail managient up into one comprehensive tool powerfully enhances the online customer experience.”

Automatic Lead and Case Generation
With the Bold Software module on the AppExchange, customers get a newly updated, fully integrated solution that automatically transforms chats into leads, contacts, and cases within Salesforce CRM. Bold Software’s newest product suites for enterprises, BoldCCM, offers powerful website communications tools including several new additions designed to give larger businesses a competitive edge. ActiveAssist is a robustly integrated co-browsing and full riote control capability that allows an operator to take over a shopper’s mouse or computer to resolve sales and support questions quickly and effectively. An enhanced dashboard provides contact center supervisors with a graphical representation of the entire website communications operation.  BoldCCM Enterprise includes the latest integration to Salesforce CRM.

“The BoldCCM suite offers a great solution for companies to enhance interactions with customers in the Service Cloud,” said Kendall Collins, chief marketing officer at salesforce.com. “Customers can now bring Bold CCM into the Service Cloud to extend the customer loyalty and community-building features of Salesforce CRM.”

Live chat is a key part of the Service Cloud, salesforce.com’s initiative for transforming customer service through the power of cloud computing. The Service Cloud brings together industry leading cloud computing platforms like Google, Facebook and Twitter with Salesforce CRM to capture every conversation and leverage every community expert in the cloud. By capturing these conversations, the Service Cloud helps companies deliver the expertise of the community to customers, agents and partners regardless of location or device - ensuring that the quality of customer service is consistent across every channel.

About the Force.com Platform and AppExchange
Force.com is the only proven enterprise platform for building and running business applications in the cloud.  The Force.com platform powers the Salesforce CRM applications, more than 800 ISV partner applications like those from CODA and Fujitsu, and more than 110,000 custom applications used by salesforce.com’s 59,300 customers such as Japan Post, Kaiser Permanente, KONE and Sprint Nextel.

Applications built on the Force.com platform can be easily distributed to the entire cloud computing community through the Force.com AppExchange marketplace at http://www.salesforce.com/appexchange/.

About Bold Software:
Bold Software LLC, offers live communication, including live chat software, click to call and iail managient tools which enable businesses to take control over customer interactions and drive sales for businesses conducting sales and support online. Bold Software’s suite of offerings is designed with a flexible breadth of capabilities that allow clients to customize and manipulate the software to meet their specific needs. The company is headquartered in Wichita, KS, with customers around the world.  For more information about Bold Software, please visit www.BoldSoft.com or call 1-866-753-9933.

Media Contact:
Jill Monahan                                                  
Tier One Partners for Bold Software
484-244-5300